Refund Policy | Sundiva Travel

Overview

At Sundiva Travel, we understand that sometimes plans change. This refund policy outlines the terms and conditions governing refunds for bookings made through our platform. Please read this policy carefully before making a booking, as it forms part of our terms and conditions.

Service Provider Terms

All refunds are subject to the terms and conditions of the service providers, including but not limited to hotels, transportation companies, tour operators, and activity providers. These third-party terms may vary and will be clearly communicated at the time of booking. We act as an intermediary between you and these service providers, and refund eligibility is primarily determined by their cancellation and refund policies.

Eligible Refunds

Timely Cancellations

Cancellations made within the allowed time frame specified at the time of booking are eligible for a full refund with no deductions or administrative fees. The cancellation deadline varies depending on the service provider and the type of booking. Please refer to your booking confirmation email for specific cancellation deadlines.

To be eligible for a full refund, your cancellation request must be received before the specified deadline. Cancellations are processed from the date and time we receive your written cancellation request.

Non-Refundable Bookings

Circumstances Where Refunds Are Not Available

Non-Refundable Bookings: Bookings explicitly marked as "non-refundable" at the time of purchase are not eligible for refunds under any circumstances.
Special Offers and Promotions: Bookings made under special offers, promotional rates, or discounted packages are typically non-refundable. These terms will be clearly stated during the booking process.
Late Cancellations: Cancellations made after the specified cancellation deadline will not be eligible for refunds. Service providers generally do not accept late cancellation requests.
No-Shows: If you fail to arrive for your booked service without prior cancellation, no refund will be issued. This includes hotels, tours, transportation, and other activities.

Refund Processing

Processing Time and Method

When applicable, refunds will be processed using the original payment method used for the booking. This ensures a secure and straightforward refund process.

Processing Time: Refunds typically take 7–14 business days to appear in your account, depending on your payment provider and banking institution. Please note that processing times may vary during peak periods or holidays.

International refunds may take additional time depending on your bank's processing policies. You will receive email confirmation once your refund has been processed.

Requesting a Refund

To request a refund, please contact our customer service team as soon as possible using one of the following methods:

Email: info@sundiva-travel.com
Phone: +20 115 110 1778 or +20 110 732 2772

Please provide your booking reference number and the reason for cancellation when contacting us. Our team will review your request and process it according to the applicable terms and conditions.

Agreement to Policy

By completing a booking with Sundiva Travel, you acknowledge that you have read, understood, and agree to be bound by this refund policy. This policy applies to all bookings made through our platform, and acceptance of this policy is a condition of booking.

Policy Updates

Sundiva Travel reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our refund terms. Changes to the policy will not affect bookings made prior to the policy update date.

Contact Information

If you have any questions about this refund policy or need assistance with a refund request, please don't hesitate to contact our customer service team. We are here to help and ensure a smooth experience with your travel bookings.